Fitness and Gym Equipment Delivery
FREE & FAST DELIVERY
(FITNESS EQUIPMENT OVER 31.5KG)
Deliveries are carried out by our 2 man delivery partner, BJS.
Fitness equipment up to 80kg can be carried into your room of choice. Above this weight, items can be carried to the ground floor room of choice. However, this will not always be the case, a risk assessment will need to be completed to ensure safe access. If access is an issue, then the item will be delivered to the initial ground floor room or the front door. If you think access may be difficult, please contact us to ensure a smooth, hassle-free delivery. If the item does not fit through your door, stairwell, or hallway and is subsequently rejected and returned, you will be responsible for all carriage costs.
Once ordered, you will receive a 3 hour time slot via text message the evening before delivery. For Express Delivery, you will receive a 2-hour time slot via text message on the morning of the delivery. The driver will contact you on the day to let you know when they are about an hour away.
Standard Delivery
Offered FREE throughout most of the UK* on all fitness equipment. This nominated day delivery service is available Monday - Saturday.
In some areas, delivery days are limited. Please add your product(s) to the basket, and when prompted for your postcode at the checkout, you will see all available delivery options in your area.
Express Delivery
Available throughout most of the UK* on all fitness equipment, this delivery service is available Monday - Saturday at a cost of £20.
* Delivery exclusions apply. In stock items only. Excludes Sundays.
Delivery Before Christmas
Guaranteed Christmas delivery is available on our standard and express delivery service for orders placed before 12pm on Thursday 19th December*
*Subject to availability. Only applicable to UK mainland customers who are eligible for standard and express delivery. Exclusions apply. For more information on your next available delivery date, please add your fitness equipment and delivery address to the checkout to see all options available in your area. We advise that you order as soon as possible to avoid disappointment.
Order cancellations and amendments
Cancellations or amendments to your order must be made by 12pm the day before your scheduled delivery or collection. If changes are made after this time, additional charges will apply.
Delivery/collection no-show
If you are not present to accept a pre-booked delivery or collection, a rebooking fee of £50 will apply. This fee must be paid prior to rescheduling the delivery or collection.
Cancellation of Dispatched Orders
If you cancel an order that has already been dispatched, you will be responsible for all associated delivery costs.
Refusal of delivery
If you refuse delivery on the scheduled day, you will be liable for all costs associated with the order. These costs will be deducted from your refund.
Ireland and Northern Ireland
Orders for Northern Island can now be placed through our website, please follow the regular checkout process. Please note that a £50 surcharge applies to these orders.
Unfortunately due to logistical challenges caused by Brexit, we are unable to supply to the Republic of Ireland.
Jersey
If you want to place an order for delivery to Jersey, unfortunately you cannot do this through our website. Instead, please order directly from our partner The Fitness Agency:
The Fitness Agency
01534 633109
Delivery: Other UK Locations
We deliver to most of the UK but there are some exclusions. As our products are covered by home repair warranties, we only deliver to areas covered by our engineers.
Please add your product(s) to the basket, and when prompted for your postcode at the checkout, you will see all available delivery options in your area.
If no delivery methods become available at this point, we may not be able to service your area. Please email [email protected] and we will do our best to help. Thank you.
Small Fitness Equipment and Weights Delivery:
Small fitness equipment, weights and accessories are delivered by courier within 2-5 working days. Delivery is available throughout England, Wales, Scotland and Northern Ireland. We are currently unable to deliver to the Republic of Ireland.
Simply add your item(s) to the basket and proceed to the checkout, where you can enter your address for accurate delivery costs.
You will receive delivery updates directly from the courier.
Free Delivery when you spend £99
Spend £99 or more on weights and/or fitness accessories to receive fast and free delivery. This discount will be applied automatically at checkout.
Frequently Asked Delivery Questions
Will you carry my order into my home?
All large JTX fitness equipment is delivered by two people. For fitness equipment between 31.5kg and 80kg, BJS will carry your machine into the room of your choice. If it weighs more than 80kg they will carry it into a ground floor room of your choice. Once again, this will not always be the case, a risk assessment will need to be completed to ensure safe access. Smaller fitness equipment and accessories are delivered to the front door.
Our cardio fitness equipment is heavy and comes in large boxes. If access to your chosen room could be challenging, please contact us with your order details to help us ensure a nice smooth delivery.
Will I need to assemble my own gym equipment?
We have worked very hard to make our products as quick and simple to assemble as possible. If you would like a specialist engineer to assemble your fitness equipment please add fitness equipment assembly to your basket when you order.
Our treadmills go together very quickly and most of our cross trainers come with all moving parts pre-assembled. Rest assured, we are here on the other end of the phone if you need any help along the way -you really won’t need any specialist knowledge. Each product comes with a detailed assembly guide and all the tools you will need to put it together.
Will you take away my packaging?
We cannot take away your packaging. Our 28-day-money back returns offer is only valid if you keep your packaging to return your fitness equipment in.
Returns
We hope that you are pleased with your purchase and we’ll do everything we can to ensure that you are. Should you wish to return anything you bought from us we will be happy to offer a refund (minus collection costs) provided that the product is returned within 28 days in a fully resalable condition. To find out more, please visit our Returns and Warranties page.
